Red Sales Distribution Pvt. Ltd.

1. INTRODUCTION

This Privacy Policy ("Policy") explains how Red Sales Distribution Pvt. Ltd. ("Red Sales," "we," "our," or "us") collects, uses, stores, and protects personal and business information when you use our mobile application ("App") or related services. Red Sales operates its own App — it is not a marketplace. We are committed to handling your data securely and in compliance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

2. WHO WE ARE

Red Sales Distribution Pvt. Ltd. is a company incorporated under the Companies Act, 2013 with its registered office at Thane, Maharashtra – 421302, India. We operate as a B2B distributor offering logistics, warehousing, and delivery solutions for FMCG, beauty, and personal care brands.

3. INFORMATION WE COLLECT

We collect information necessary to operate efficiently, deliver orders, and maintain transparency with our business partners.

3.1 Personal and Business Information

Name, business name, and contact details (email, phone number, address).
GST number, PAN, and business registration details.
Store name, type, and professional category.
Delivery and billing addresses.

3.2 Transactional Information

Order details, invoices, payment method, and delivery confirmations.
Brand and product preferences, frequency of purchases, and return history.

3.3 Technical & Usage Information

Device details, IP address, App version, and browser information.
Activity logs (pages visited, time spent, actions performed).
Cookies, session data, and analytics identifiers.

3.4 Third-Party Data (if applicable)

Data shared by logistics partners for order tracking.
Payment gateway confirmations and transaction verification tokens.

4. HOW WE USE YOUR INFORMATION

We use your information strictly to manage business operations and improve user experience. Purposes include:

Order processing: confirm, process, and deliver orders.
Account management: maintain profiles, invoices, and purchase history.
Customer support: assist with inquiries, complaints, or replacements.
Brand coordination: verify product authenticity and manage warranties and returns.
Improvement & analytics: optimize logistics and App performance.
Legal & compliance: meet tax, audit, and record-keeping obligations.

We do not sell, trade, or rent your personal data to third parties.

5. HOW WE SHARE YOUR INFORMATION

Your data may be shared only in the following limited circumstances:

With Brand Partners — for quality assurance, replacements, or post-sale warranty support.
With Logistics Providers — for pickup, delivery, and return coordination.
With Payment Gateways — to securely process and verify payments.
With Legal or Regulatory Authorities — when required under law, regulation, or court order.

All third-party partners are bound by confidentiality and data-protection agreements with Red Sales.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and analytics tools to improve functionality and user experience. You can manage cookie settings via your browser or device preferences. Disabling cookies may limit certain App functionalities.

7. DATA SECURITY

We implement industry-standard technical and organizational measures to protect your information, including encryption of payment and login data, secure servers, restricted access to personal data, and regular audits. However, no online transmission or storage is completely secure. While we take precautions, you use the App at your own risk.

8. DATA RETENTION

We retain your information only as long as necessary to fulfill business, contractual, or legal obligations and to provide after-sales support. When information is no longer required, it is securely deleted or anonymized.

9. YOUR RIGHTS

Depending on applicable law, you may have the following rights:

Access — request a copy of the information we hold about you.
Correction — request correction of inaccurate or incomplete details.
Deletion — request deletion of data not required for business or legal reasons.
Withdrawal of Consent — opt out of promotional communications at any time.

To exercise these rights, contact us at info@redsales.in with your registered details.

10. THIRD-PARTY LINKS

Our App may contain links to third-party websites or services. Red Sales is not responsible for their privacy practices or content. Please review third-party privacy policies separately.

11. CHILDREN’S PRIVACY

Our App is intended for adult business users. We do not knowingly collect information from individuals under 18 years of age.

12. CHANGES TO THIS POLICY

We may update this Policy periodically. Updated versions will be published in the App and on www.redsales.in with the effective date displayed. Review this page regularly to stay informed.

13. CONTACT US

Red Sales Distribution Pvt. Ltd.
Thane, Maharashtra – 421 302, India
Email: info@redsales.in
Phone: +91 93227 87899
Website: www.redsales.in

Authentic Brands · Fair Prices · Reliable Growth

PRIVACY POLICY — Red Sales Distribution Pvt. Ltd.